![]() ![]() As I became aggravated with him and told him that if he does not cancel the account, I will contact my credit card company to reverse the deposit charged and place a block on Endurance from charging my account again, he hung up on me before I could finish telling him that. Mind you that he was raising his voice at this time and never listened to anything I said. I reminded him that I am a customer and he needs to listen to me and honor my request because I never asked him for a lecture. He then became irrate and talked over me, never allowing me to speak. When I realized that he was not concerned or considerate of my request to cancel, I once again asked him to cancel the service. When I tried to tell him that I understand his concern but I have made up my mind, he told me not to interrupt him while he was speaking to me and that I was being rude. When I asked to have my warranty service cancelled, I was given a lecture by the representative (Jason Andres) about why I shouldn't cancel it. I was placed on hold for almost 20 min before someone from Customer Service answered. ![]() I called Endurance within 30 days of opening an account with them to cancel my warranty coverage. You should put that same monthly payment in a separate personal account yourself! At least you know the money will be there when you need it for a repair! But at least I can make others aware of how they operate and hopefully steer them clear of Endurance Warranty! I have reported them to the Better Business Bureau as well. Do not use this scamming company they have no morals. I have read many reviews that state the same thing. They are only interested in stealing you money without providing any service repair. My truck is not jacked up, no has it ever been jacked up. When I signed up we discussed that I had a 2" leveling kit on my front end just to level out the truck, "Oh that's ok" they said, but when I had the claim they denied it saying I had a lift kit. I had the policy for two years never missed a payment but when I filed a claim they were quick to send out one of their 3rd party inspectors to deny the claim on any technicality they come up with since they could find nothing else to deny it on. I purchased the Endurance Secure Plan on May 4,2021. Our team of experts takes into account the availability of money-back guarantees and sample contracts.Endurance is a Fraudulent Company! Buyers beware! Yes they are really nice when signing you up. Transparency: Customers value a commitment to open and honest communication when it comes to vehicle service contracts.Our team takes into account BBB ratings and the company’s history of reliable service when giving this score. Reputation: Good extended warranty providers consistently provide quality experiences.We also consider the responsiveness of each company’s customer service team based on our secret shopper analysis. Our review team sifts through customer reviews and complaints from reputable sources such as the Better Business Bureau (BBB) and Trustpilot. Customer Service: The level of customer service and care provided by an extended warranty company is an important consideration.We take into account the number of extended car warranty plans available, term limits, exclusions, and additional benefits. Coverage: A wide variety of coverage is essential to support the differing needs of customers.To determine this score, we employ a secret shopper analysis using different vehicles, mileages, warranty plans, and locations. Price: Comparing providers can be difficult due to the many factors that influence cost.Many customers were also driving with less coverage than they thought they were paying for. In one case, an elderly woman purchased two extended car warranties from AutoAssure for the same vehicle. Senior citizens in particular felt targeted.ĪutoAssure also conducted deceptive advertising calls, claiming on recorded lines that it covered “everything from the front of your, all the way to the rear.” In reality, many of these parts are not covered under an extended car warranty and are only covered by car insurance. Further, the letter looked like an official document, not an advertisement. In each message, phrases like “time-sensitive” and “act immediately” were bolded and highlighted, giving the recipient a false sense of urgency. AutoAssure put the sender address as “Vehicle Service Department,” which gave people the impression that it was coming from their vehicle manufacturer. The company was sending letters to potential customers falsely claiming that their car warranty was expiring soon and they needed to buy another warranty to avoid a lapse in coverage. AutoAssure’s poor reputation is partially a result of misleading sales tactics in Minnesota in 2018. ![]()
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